Help centre

Keep the Safarbay booking reference and the supplier confirmation together, and check the latest itinerary before travel.

No. Governments set passport, visa and entry requirements. Safarbay can point to official sources but cannot guarantee entry.

A booking can be received while the supplier is still processing it. A stay is confirmed only when the supplier reference and status agree. A proposed alternative is not final until confirmed.

Date, room and guest changes depend on the original rate and supplier availability. Free cancellation applies only within its stated window. Restricted rates can carry a penalty or need supplier review.

A refund preview explains entitlement and the original payment route; it does not move money. Existing refund and payment records are checked before another action. Bank and wallet display times vary, so an arrival date is not guaranteed.