Understanding a travel refund

A cancellation and a refund have separate records. Review entitlement, penalty and the original payment route. A preview does not move money, and a bank posting date should not be assumed from a pending request.

The details that matter

A refund preview explains entitlement and the original payment route; it does not move money. Existing refund and payment records are checked before another action. Bank and wallet display times vary, so an arrival date is not guaranteed.

Refund status and reconciliation

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